Refund policy

Exercising the consumer’s right of withdrawal


  1. If the Consumer exercises his right of withdrawal he shall notify Rebelle Amsterdam unambiguously with the Standard Form for Withdrawal within the Reflection Period.
  2. The Consumer shall return the product or deliver it to (the authorized representative of) Rebelle Amsterdam as soon as possible but within 14 Days. This does not need to be done if Rebelle Amsterdam offered to collect the product himself. The Consumer observed the period of returning the product in any event if the product is returned before the expiration of the Reflection Period. 
  3. The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by Rebelle Amsterdam.
  4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the Consumer.
  5. The Consumer shall bear the direct costs of returning the product. 
  6. If performance of the service has started during the Reflection Period, the Consumer shall pay Rebelle Amsterdam an amount that is equal to the part of the obligation already performed at the time of withdrawal as compared with the full compliance of the obligation. 


Obligations of Rebelle Amsterdam in case of withdrawal 


  1. If Rebelle Amsterdam makes the notification of withdrawal by electronic means possible, he shall send a return receipt without delay.
  2. Rebelle Amsterdam shall reimburse all payments made by the Consumer, including any delivery costs that Rebelle Amsterdam may charge for the returned product, as soon as possible but within 14 Days following the Day on which the Consumer notified him of the withdrawal. Unless Rebelle Amsterdam offers to collect the product himself, he can wait with the reimbursement until having received the product or until the Consumer proved that he returned the product, whichever occurs first.
  3.   Rebelle Amsterdam shall reimburse all payments made by the Consumer, including any delivery costs that Rebelle Amsterdam may charge for the returned product, as soon as possible but within 7 dagen following the Day on which the Consumer notified him of the withdrawal. Unless Rebelle Amsterdam offers to collect the product himself, he can wait with the reimbursement until having received the product or until the Consumer proved that he returned the product, whichever occurs first.
  4. Rebelle Amsterdam shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.
  5. If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, Rebelle Amsterdam need not reimburse the additional costs for the more expensive method.