FAQ

Thank you for your order! We offer free shipping with PostNL. Shipping with PostNL takes about 1-2 business days. Please note that shipping during holidays (f.e. Christmas) can take a little longer. All the items will be sent in a box that fits through the postal slide, which means you don’t have to be home for the order to be delivered.

Please be aware that PostNL doesn’t deliver on Sundays and Mondays.

There's a possibility that your package has been delayed by the carrier. We recommend that you first check your track & trace code. This will tell you what the status of your delivery is. It can take up to a maximum of 48 hours before the track & trace code is activated. If this isn’t the case, please contact our Customer Support Team  here. 

If the track & trace code still doesn’t work before the estimated day of delivery, please contact our Customer Support Team  here.

After placing an order, you will receive a shipment confirmation email. In this email you can find a track and trace code so that you can track your package. It can take up to a maximum of 48 hours before the track & trace code is activated.

If this isn’t the case, please contact our Customer Support Team here. 

We offer free shipping with PostNL within The Netherlands.

Want to order outside of The Netherlands? No worries! We ship worldwide. 

All the items will be sent in a box that fits through the postal slide, so you don't have to be home for the order to be delivered. Therefore, we do not offer parcel points.

Yes, we ship worldwide.

Order shipped with PostNL will be delivered between 1 - 3 business days.

Would you like to return one or more items? Items can be returned at your own expense within 14 days after delivery date through the return link in your confirmation email or via  this link.

If you want to send a return outside Belgium or the Netherlands, please contact our Customer Service via  this link. We are happy to help you!

Due to hygiene, it’s not possible to return earrings.

Yes, that’s possible. You will receive a new gift card by email with the amount of the returned items on it.

No, it’s not possible to return or exchange sale items.

Rebelle Amsterdam is an online webshop. We don't have physical stores and we can only be found online. This means you can order your favorite items at any time!

If you have any questions about our products or service, please check the rest of our FAQs or contact our Customer Support Team viathis link. More information about a specific product can be found on the product page of the item.

All the items are made of the best quality 925 Sterling Silver and plated with an 18K gold layer. All the items are 100% nickel free. Given that, some of our vendors DO use nickel on other non-Rebelle products. If it seems that your skin reacts to your new Rebelle item, please contact the Customer Support Team and we will find a solution.

As hard as it may be to be apart with your Rebelle jewelry, to preserve the function of your precious pieces, please take them off before you take a shower, go swimming, or go to sleep. Also, the usage of perfume, oils and lotions on the jewelry can affect the silver material or gold layer. 

NB! Our items are made of the best quality 925 Sterling Silver and plated with an 18K gold layer. This is and remains a layer and can wear out over time.

We are so sorry the items you have been looking for are sold out! Please leave your email address in the bar next to the picture of the item and we will notify you when the item is back in stock.

You can also contact the  Customer Support Team  so we can help you find another beautiful piece.

Next to the picture of each item we mention whether an item is sold per piece or as a set.

No, unfortunately it’s not possible to adjust the size of a ring. The rings are made in four (US) sizes: 5, 6, 7 and 8. There are also rings available which you can adjust the size yourself. You can find our size guide in our FAQ under "Size Guide".

After you have placed your order, you will receive a confirmation email in your mailbox within a few minutes. As soon as we receive your order, we will pack your order and send it out within a few hours, except for weekends and Holidays. When we have sent your package you will receive an email with the track and trace code to track your order.

It can take up to a maximum of 48 hours before the track & trace code is activated. If this isn’t the case, please contact our Customer Support Team  here.

We strive to send out your order as quickly as we can, therefore it’s not always possible to cancel your order. This also applies to changes in the delivery method, delivery address and payment method.

If you have received the wrong item, we are very sorry about this! Please check your order confirmation and order number in the mail. If these do not match, please contact our Customer Support Team here

If a part of your order is missing in your package, we are very sorry about this! Please contact our Customer Support Team here and we will make sure to send the missing piece(s) as soon as we can!

Thank you for your order at Rebelle Amsterdam. There could be a number of reasons why you didn't receive a confirmation email:

1. It’s possible that the confirmation email ended up in your spam inbox.

2. There’s an error in your email address. You can check this in your order overview in your account.

If none of the above are suitable for your situation feel free to contact our Customer Support Team here, please provide us your name and postal code so we can help you out.

With our newsletter you will be the first to hear about our new arrivals, early access to sales and new collections, personal discounts and the latest trends. 

But don’t worry, you can unsubscribe at any time. Just click the link at the bottom of the newsletter.

Shopping at Rebelle Amsterdam is safe and reliable. You can pay with the following payment methods:

Klarna

Klarna geeft je de mogelijkheid om jouw bestelling later te betalen. De maximale termijn hiervoor is 30 dagen.

Klarna voert voor Rebelle het volledige achteraf betaalproces uit. Dit betekent dat je een digitale factuur van Klarna ontvangt om jouw bestelling te betalen. Ter goedkeuring van je verzoek om te betalen, voert Klarna een gegevenscontrole uit. Klarna hanteert een strikt privacybeleid zoals omschreven in haar privacy statement. Mocht onverhoopt je verzoek tot betaling niet geautoriseerd worden, dan kun je natuurlijk je bestelling betalen met een andere betaalmethode. Voor meer informatie verwijzen wij je naar het consumentendeel van de Klarna website.

Let op! Klarna staat los van Rebelle. Dit betekent dat wanneer je kiest voor Klarna de betaling ook via hen verloopt. Mocht je hier vragen over hebben, dan kun je contact opnemen met de klantenservice van Klarna. 

iDeal

With iDeal you can pay online through the familiar online payment environment of your own bank. The purchase amount is directly debited from your bank account and the order is immediately approved.

PayPal

You can link your bank account or credit card and pay with your PayPal account in just a few clicks. The order will be processed immediately after payment.

Credit Card

You can pay with MasterCard, VISA, or American Express. Just choose your affiliated credit card company when you want to pay for your order. Follow the steps in the familiar online environment of the credit card company. Your order will be approved immediately.

Bancontact/ Mister Cash

You can pay with Bancontact and Mister Cash. Follow the online instructions with your digipass or card reader. Your order will be approved immediately.

Apple Pay

Apple Pay lets you make purchases on your iPhone, iPad, or Mac. Just follow the online instructions. The purchase amount is directly debited from your bank account and the order is immediately approved.

You can track your return via the track and trace in your email. Once your return has been received by us, we will refund it and send you an email to confirm.

Please keep in mind that it takes about 5 days, after we have received your return, for the amount to be refunded to the account of the chosen payment method.

If you have not received an email or refund after the mentioned time frame above, please contact our Customer Service Team via contact@rebelleamsterdam.nl. Please include your original order number, which items you returned, when you returned them and your tracking number or proof of shipping in the message.

Not sure what to get? It’s possible to order a (online)  Gift card!

After you have found all your favorite items a shopping cart overview will appear where you can apply your Rebelle discount code or gift card code.

All our orders will be delivered in a beautifully packed and wrapped box. This means your order is always in a gift packaging, no matter if it’s for you or for someone else.

With our newsletter you will be the first to hear about our new arrivals, early access to sales and new collections, personal discounts and the latest trends. 

But don’t worry, you can unsubscribe at any time. Just click the link at the bottom of the newsletter in the email.

Please check your spambox. If the email didn't end up there, feel free to contact the Customer Support Team via contact@rebelleamsterdam.nl. We're happy to help!

Thank you for your order at Rebelle Amsterdam. There could be a number of reasons why you didn't receive a confirmation email:

1. It’s possible that the confirmation email ended up in your spam inbox.

2. There’s an error in your email address. You can check this in your order overview in your account.

If none of the above situations are suitable for your situation please feel free to contact the Customer Support Team via contact@rebelleamsterdam.nl. We're happy to help you.

Not sure which ring size suits you best? We're here to help! Please check our ring size chart which you can find by following these steps: 1. Click on the ring you like 2. Click on size chart above the 'add to card' button 3. Choose your perfect fit.

We have a six-month warranty that starts from the moment your purchase is made. Please contact the Customer Support Team viacontact@rebelleamsterdam.nl for more information.

If you’ve received a damaged item, we are very sorry about this! Please send your order number and a picture of the item(s) within 3 days after delivery to the Customer Support Team  via contact@rebelleamsterdam.nl so that we can find a solution that fits your situation.

Didn't find what you were looking for yet? Let's get in touch. We are happy to help you.

We can be reached via:

Whatsapp: +31 20 210 12 73

Telephone: +31 20 210 12 73

Mail: contact@rebelleamsterdam.nl

Or via our online web form, click here to ask us a question. We read everything!

It's great to hear that you want to work with Rebelle! Please contact us at collabs@rebelleamsterdam.nl